Warranty

Warranty Policy

Definition of Warranty

Warranty is defined as our written promise to repair or replace a faulty product that results from manufacturing issues.  

*Warranty is not applicable or has limited coverage under certain circumstances. Please refer to the segment below.

Warranty Period

CURMET offers a 1-year warranty coverage for our products. Warranty period starts from the date of purchase. Please send an email to info@curmet.com, should you encounter any issues. If you do not receive a reply via email within 3 working days, please contact us via our website to check. 

To check the warranty status of the item purchased and whether warranty is claimable, non-original buyers would have to inform us about it. Details such as the order number of the item, non-original buyer's personal contact details and shipping address would be required.

For CURMET's house-brands, such as lucuku, a repair service may still be provided for products without an order number, provided that they are still repairable. However, it is not applicable for items that have been discontinued. You would have to cover the two-way shipping and repair fees. Do also expect a longer processing time for such cases without an order number. 

Defective Products

Linsoul Warranty covers any factory defects that might affect the proper functionality of your purchase. It does not cover any man-made damage due to human error, negligence and etcetera (please read the following paragraph for more details). 

If your product is defective, please follow the instructions:

  1. Send an E-mail to info@curmet.com with an appropriate Subject Title
  2. Provide your order number and state your issue clearly
  3. Attach photos and videos to show how your product is damaged.

If the photos/videos provided are insufficient to prove the stated issue, we will enquire more.

Once we have confirmed that your item is defective due to manufacturing issues, we will arrange for a replacement, partial refund or a full refund (where applicable).

CURMET will cover the shipping cost for certain defective products within the first 30 days upon delivery only if the manufacturing issue of the item can be proven via video/photograph. The replacement unit will only be reshipped to you after we have received the faulty one. CURMETwill not cover the shipping cost for customers who opt for a full refund instead. 

Items claimed to be faulty after 30 days have to be shipped back to CURMET for us to check for any factory defects. CURMET will not be covering the shipping cost. We will only cover the repair/replacement and return shipping (excluding any possible local tax/import/processing fees).

*Note: Warranty coverage procedure may vary depending on the product and issue itself. Should you encounter any issues, immediately contact info@curmet.com. If you do not receive a reply via email within 3 working days, please contact us via our website to check. Failure in doing so and worsening the condition of the product may limit or void your 1-year warranty.

Incorrect / Missing Item(s) Upon Delivery

In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it.
All customers are strongly advised to take an unboxing video of their sealed parcel and packaging when opening their parcels and products.

For incorrect/missing items, please send an email to info@curmet.com. The following details are required.
1) Send an email to info@curmet.com with an appropriate Subject Title
2) Provide your order number and state the issue clearly
3) Attach photos and the unboxing video(s) of your sealed parcel and packaging to show that your product is incorrect/missing. Shipping details on the parcel packaging have to be clearly visible.

Once the issue has been confirmed, we will arrange for a replacement or refund (where applicable). For item(s) claimed to be missing in the parcel or sealed product, an unboxing video is required. For incorrect products, CURMET will decide whether or not you need to return the wrong item. 

Warranty Not Applicable When:

  • Damage of product is due to accidents, user negligence, dismantling, waterlog, mishandling, mismanagement, abuse, improper installation, vandalism or modifications.
  • Products are prize items or from giveaways.
  • Products are not purchased from https://curmet.com (i.e. If you had purchased it from AliExpress, crowd-funding campaigns, Amazon, local dealers and etc., please contact the store or distributor directly).
  • Products wear and tear over time, including cosmetic changes such as a change in colour.
  • Users do not follow the “User Guide”, instructions or other additional safety, use, or warnings included in the product materials.
  • Products are used commercially.
  • Unsupervised use of product by children under 18 years of age.
  • Products become damaged due to poor weather conditions or any natural disaster.
  • Products stolen or gone missing.

Warranty Limited Coverage When:

  • Products are heavily discounted (i.e. 40% or more off retail price) or are review units. 
  • Products have been modified or repaired by people not authorized by CURMET.

Limited warranty coverage means that a faulty product with a manufacturing issue may still be repaired, provided that the product purchased is still under the warranty period.

However, buyers would have to cover the shipping fees incurred. Buyers may also have to pay for the repair fees, if the issue is due to other reasons e.g. user mismanagement. For such cases, Linsoul will normally check with the manufacturers for a quotation of the repair fees beforehand. However, for some cases, the manufacturers may only be able to do so after retrieving and inspecting the faulty unit. Please kindly enquire about this with us. Thank you.